FAQ

Radiology is the branch of Medicine that uses medical images to diagnose disease and guide treatment of patients. Imaging modalities include plain radiographs ( XRay), ultrasound (US), computed tomography (CT), mammography (MMG), magnetic resonance imaging (MRI), fluoroscopy, angiography and nuclear medicine studies.

Teleradiology is the secure transmission of radiological patient images (e.g. Xrays, CTs and MRIs) using modern digital technology from one location to another for the purpose of sharing examinations with other radiologists and physicians for interpretation and diagnosis, for the benefit of the patient

Telereporting costs are based on the modality of the examination , whether public or private sector client and the expected report turn-around time (TAT). TDRK uses the latest MMA professional fee guideline https://mma.org.my/schedule-of-fees/ as a basis for the modality-dependent aspect of the telereporting fee for private hospitals and stand alone radiology centers. We utilise a separate lower cost telereporting fee schedule (negotiable) for public health clinics and private GP clinics in Sabah and Sarawak. Please contact us for more details.

TDRK is run by radiologists for radiologists. Our services are delivered by experienced specialists and subspecialists, non-bureaucratically accessible and with negotiable pricing.

TDRK represents a group of experienced NSR-certified radiologists who undergo regular continuous professional development and have MMed and/or FRCR qualifications with a selection of subspecialists.

This imply radiology cases referred by physicians for either a primary reporting of a previously unreported radiology examination or a second opinion reporting on studies that have already been reported by a corresponding non-subspecialised radiologist.

We have a hybrid platform whereby our own local PACS server partners with a 3rd party proprietary teleradiology solution.

There are no long term commitments. We are confident that you will like our service. However if for whatever reason you are not satisified, you can cancel our service at any time. Our commitment is to offer high quality services and develop a long-term relationship.

Yes , our technical support is available and our customer service representatives will answer your questions. As simple as dialing +6 088739323 or +6 019 810 0148. Alternatively, you can fill out our online form.

All our teleradiologists carry mandatory indemnity coverage valid in at least Malaysia , if not globally.

Our technology is Health Insurance Portability and Accountability Act (HIPAA)-compliant. Our processes and technical infrastructure provide secured and confidential data management.

Absolutely. Our radiologist will try to respond to any physician inquiry as soon as possible.

We offer a turn-key technological solution and we can start servicing you in as little as two days. Overall, however the time frame will vary depending on individual circumstances.

Once the contract between TDRK and the client is signed, the TDRK service team member reviews the implementation process with client staff members. We first do a technical evaluation free of charge. The client is trained on how to order interpretation services and how they will receive reports. The process will be tested before going live.